Our Privacy Commitment

At Queen's Shuttle, your privacy is more than a promise — it's our responsibility. We value your trust and are dedicated to keeping your personal information safe, transparent, and fully under your control. This Privacy Policy explains what data we collect, why we collect it, and how we protect it. By using our transportation services, you agree to the practices described below.

Information We Collect

To ensure secure and efficient transportation services, we may collect the following details:

• Personal Information: Your name, contact number, and email address
• Trip Details: Pickup and drop-off locations, travel date, time, vehicle type, and passenger count
• Payment Information: Cardholder name, billing address, and encrypted card details (for online payments)
• Service History: Booking records and communication preferences

Why We Collect This Data

We collect your information strictly to:

• Process and manage your ride reservations
• Send confirmations, updates, and receipts
• Facilitate secure payments and refunds
• Improve service quality and customer support
• Assign trip details to drivers (excluding payment data)

What We Don't Do

Your privacy is non-negotiable. We never:

• Sell or rent your personal information
• Share your contact details for third-party advertising or marketing

When We Share Information

We only share limited information when absolutely necessary:

• Drivers: Receive only trip details — never payment or billing information
• Payment Gateways: Handle online transactions securely
• Legal Authorities: Only when required by law or for safety and compliance

How We Protect Your Information

We take data protection seriously. Your information is safeguarded through:

• End-to-end encryption for sensitive billing data
• Restricted internal access to authorized personnel only
• Secure login systems to protect customer accounts
• Role-based data permissions for drivers and staff

SMS Terms & Consent

By sharing your phone number, you agree to receive:

• Ride confirmations and updates
• Time-sensitive notifications
• Exclusive offers (only if you opt in)

You can opt out anytime by replying "STOP", and resume updates by replying "START." Standard carrier rates may apply.

Your Data Rights

You have complete control over your data:

• Access: View your stored information anytime
• Edit: Update your personal or billing details
• Delete: Request complete data removal via email
• Opt-Out: Unsubscribe from promotional messages anytime

Contact Us

Have questions, concerns, or requests about your data? We're here to help.

Queen's Shuttle
6419C 186th Lane Queens, NY, United States 11365
📞 Phone: 718-810-9792
✉️ Email: info@queensshuttle.com
🌐 Website: queensshuttle.com

Last Update: 15-January-2026